Description: call tracking, CRM, issue management, providing you with feedback and reporting etc. The main features of this system include password protected access system, auto-escalation for SLA tracking, fully configurable settings, embeddable HTML ticket submission form and has many other features. In addition, it provides you with 35 different report types, three levels of access system, provides system status in real time and much more
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Description: call tracking, CRM, issue management, providing you with feedback and reporting etc. The main features of this system include password protected access system, auto-escalation for SLA tracking, fully configurable settings, embeddable HTML ticket submission form and has many other features. In addition, it provides you with 35 different report types, three levels of access system, provides system status in real time and much more